Shipping policy

We aim to check and pack all orders within 5 business days. If an item is out of stock, we will notify you via email.
U.S. orders typically arrive within 7–15 business days from the date of shipment, depending on your location.

We aim to check and pack all orders within 5 business days. If an item is out of stock, we will notify you via email.
International orders usually arrive within 7–28 business days from the shipment date, depending on your country.

⚠️ Note: Shipping rates to remote or hard-to-reach regions will be calculated at checkout based on logistics and distance.

Covered by KiteWhirl LIMITED: We cover customs duties and fees for orders shipped to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
Rest of the World:
- We will do our best to minimize customs charges. However, any customs, import duties, fees, or taxes are the customer's responsibility.
- Customs authorities require us to indicate the value of your order on the package.
- We are not responsible for undelivered packages if the recipient refuses to pay customs taxes and duties.

We cannot refund or replace any package marked as delivered by the carrier.
Ensure your shipping address is correct and secure. We are not liable for failed deliveries due to:
- Incorrect or incomplete addresses
- Insecure delivery locations
Orders marked “undeliverable” due to incorrect address may be re-shipped if returned to us. A re-shipping fee will apply.
If your address or order info is incorrect, please email us before the order is shipped to:KornZiemke9566@outlook.com

with your order number and the correct information.
In rare cases, customers may need to collect their package from their local post office. If the package is not collected and returned, a refund cannot be issued.
Packages refused by the recipient will not be refunded or replaced. Since we ship from overseas, packages are not returned to our warehouse.

If you no longer need your purchased items, please contact our customer service team at KornZiemke9566@outlook.com to request a return.